This Privacy statement explains what information we gather about you, what we use that information for, and who we give that information to. It also sets out your rights in relation to your information and who you can contact for more information or queries.
We are strongly committed to protecting your personal information. This Privacy statement describes how we handle personal information collected through our sites that link to this Privacy statement (collectively, “the Websites”).
By using the Websites and providing personal information to us, you acknowledge you have read this Privacy statement, and, to the extent your consent is necessary and valid under applicable law, you consent to the collection, use and disclosure of such personal information by our network and any third party recipients in accordance with this Privacy statement.
In this Privacy statement, your information is sometimes called “personal data” or “personal information”. We also sometimes collectively refer to handling, collecting, protecting or storing your personal information as “processing” such personal information.
Third party links
Collection of personal information
When you use our Websites, we may collect information about you and your use of the relevant site, including through cookies and analytics tools. We may collect personally identifiable information about you, such as your name, job title, company name, address, email address, telephone number, and fax number, either directly from you or by combining information we collect via the Websites with personal information we collect and maintain through other means (such as client relationship management systems or identification and access management systems, including IP addresses) or as we may receive from social media or other third-party sites.
Below are some examples of how you may provide personal information to us:
• searching and browsing for content;
• subscribing to or ordering newsletters and/or publications;
• registering for premium online services;
• participating in “join our mailing list” initiatives;
• participating in bulletin boards, discussion or message forums;
• entering Quick Surveys, Quizzes or Benchmarking Surveys;
• registering for events and conferences;
• submitting resumes or work history information;
• contacting us for further information;
• visiting our Websites while logged into a Social Media platform; and/or
• providing us with business cards or other contact information.
We do not intend to collect sensitive information through the Websites unless we are legally required to do so. Examples of sensitive information include race or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; physical or mental health; genetic data; biometric data; sexual life or sexual orientation; and criminal records. We ask that you do not provide sensitive information of this nature when using the Websites. If you choose to provide sensitive information to us for any reason, the act of doing so constitutes your explicit consent, where such consent is necessary and valid under your local law, for us to collect and use that information in the ways described in this Privacy statement or as described at the point where you choose to disclose this information.
We also do not actively seek demographic information from visitors to the Websites. However, you may choose to provide such information (including for example when becoming a Registered User, visiting our site from a social media site, submitting a resume, or responding to an online job application). If you choose to provide demographic information to us, the act of doing so constitutes your explicit consent, where such consent is necessary and valid applicable law, for us to collect and use that information in the ways described in this Privacy statement or as described at the point where you choose to disclose this information.
It is our policy to collect only minimum information required to complete your request. If the Websites seek non-mandatory personal information about you, you will be notified of this at the point of collection. If you believe a Website has collected excessive information about you, please contact us to raise any concerns.
Some pages on the Websites may permit you to send emails to us. Messages sent via the Websites will contain your screen name and email address, as well as any additional information you may wish to include in the message.
If you choose to become a Registered User, as part of the registration process you will be asked to provide us with personal information through a registration form. Information we collect may include: your name, email address, password, country, organisation, and job title. Some of the information is required and, if you do not provide it, you will not be able to register and receive the benefits of being a Registered User (for example, obtaining access to premium content). We have marked with an * those registration fields seeking information that you must provide in order to become a Registered User.
For as long as you are a Registered User, you are responsible for providing us with accurate information about you and for keeping that information up to date. You may update your information by editing your user profile in your Account.
Once you are a Registered User, we may combine the information you give us as part of the registration process with information we collect and/or have previously collected through your use of the Websites (such as articles you read, comments you make). As a Registered User, all of the data you provide as part of registration may be tied back to the information we collect or have previously collected about you through your use of the Websites.
We may also match the information you provide us against third-party data to supplement your user profile. For example, if a third party has additional information related to your email address (such as a social media profile URL or a photo), we may match your email address and activity on the Websites (including activity information collected prior to your becoming a Registered User) against that data and then use the third party data for additional marketing activities.
Use of personal information
When you provide personal information to us, we may use it for any of the purposes described in this Privacy statement or as stated at the point of collection (or as obvious from the context of collection), including:
• to administer and manage the Websites, including to confirm and authenticate your identity and prevent unauthorised access to restricted areas of the site, premium content, or other services limited to Registered Users;
• to personalise and enrich your browsing experience by displaying content that is more likely to be relevant and of interest to you;
• to sort and analyse user data (such as determining how many users from the same organisation have subscribed to or are using the Websites);
• to determine the company, organisation, institution, or agency that you work for or with which you are otherwise associated;
• to develop our businesses and services;
• to conduct benchmarking and data analysis including, for example, regarding usage of the Websites and demographics analyses of their users;
• to conduct quality and risk management reviews;
• to understand how people use the features and functions of our Websites in order to improve the user experience;
• to monitor and enforce compliance with our Terms, including acceptable use policies; and/or
• any other purposes for which you provided the information to us, including any of the purposes given in the ‘Collection of personal information’ section above.
If you choose to become a Registered User, we may also use your information for the following purposes:
• to tailor the content within our Websites and across our digital properties, including content shown to you, to your preferences and interests;
• to manage our relationship with you or the organisation for which you work (for example, by including personal data we collect about you from your use of the Websites in our customer relationship management systems);
• to provide you with information about us and our services including via personalised marketing messages and/or communications unique to your organisation about our products and services;
• to invite you to attend events, participate in forums, etc.;
• to conduct quality and risk management reviews;
• any other purposes for which you provided the information to us.
Security of personal information
We have implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration or destruction. Only authorised persons are provided access to personally identifiable information collected via the Websites; such individuals have agreed to maintain the confidentiality of this information.
Although we use appropriate security measures once we have received your personal data, the transmission of data over the internet (including by e-mail) is never completely secure. We endeavor to protect personal data, but we cannot guarantee the security of data transmitted to or by us.
Retention of personal information
We will retain your personal information on our systems only for as long as we need it, given the purposes for which it was collected, or as required to do so by law. We keep contact information (such as mailing list information) until a user unsubscribes or requests that we delete that information. If you choose to unsubscribe from a mailing list, we may keep certain limited information about you so that we may honor your request. We dispose of resumes when they are no longer under consideration.
If you want to unsubscribe from mailing lists or any registrations, you should look for and follow the instructions we have provided within the appropriate area(s) of the Websites or in the relevant communications to you.
If you do not wish to receive emails or marketing communications from us, you can at any time contact us to request that such communications cease. If you wish to unsubscribe or no longer receive only certain communications, please identify such communications in your request.
If you choose to unsubscribe from any or all mailings, we may retain information sufficient to identify you so that we can honour your request.
If you are a Registered User, you may deactivate your account at any time via the Registered User section of the Websites. If you deactivate your account on the Websites, you will no longer receive the benefits of being a Registered User. If you choose to deactivate your account, we may retain information sufficient to identify you so that we can honour your request.
If you have other registrations with us, or have provided your information to us through other means (such as subscribing to newsletter), those registrations will be maintained unless you to take specific action to inform us to cease contacting you.
Any user generated content that you may have created before then will not be anonymised following deactivation, nor will it be immediately removed from our systems or records.
Access to data
We are committed to providing reasonable and practical access that allows visitors to the Websites to identify and correct any inaccuracies in the information we collect about them.
When we keep personally identifiable information about you, we are responsible for keeping an accurate record of the information that you have submitted to us and verified. We do not assume responsibility for verifying the ongoing accuracy of your personal information. If you are a Registered User, you may update your personal information; to do so, log in using your account credentials and update your information.
If you have questions about the accuracy of identifying information you previously submitted to us, or want to have outdated information removed, please contact us. When requested, and provided that it is practical and commercially feasible to comply with the request and there is no legal or regulatory need for us to keep the information, we will delete identifying information from current operational systems.
Rights in relation to your information
You may have certain rights under your local law in relation to the personal information we hold about you. In particular, you may have a right to:
• request a copy of personal information we hold about you;
• ask that we update the personal information we hold about you, or correct such personal information that you think is incorrect or incomplete;
• ask that we delete personal information that we hold about you, or restrict the way in which we use such personal information;
• object to our processing of your personal information; and/or withdraw your consent to our processing of your personal information (to the extent such processing is based on consent and consent is the only permissible basis for processing).
If you would like to exercise these rights or understand if these rights apply to you, please contact us by sending an email or by one of the means set out at the end of this Privacy statement. We may charge for a request to access your information, if permitted by applicable law.
We may update this Privacy statement at any time by publishing an updated version here. So you know when we make changes to this Privacy statement, we will amend the revision date at the top of this page. The new modified or amended Privacy statement will apply from that revision date. Therefore, we encourage you to review this Privacy statement periodically to be informed about how we are protecting your information.
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